Shortly after the Pixel 5 started shipping in October, complaints about a possible design flaw started popping up on forums, including Google’s own community. Some owners who found pretty a noticeable gap between the device’s display and body wanted to know if their case was an isolated issue, and it’s pretty clear from the replies that there are quite a few customers who have the same complaint. As you’d expect, the posters raised concerns that the gap would affect the phone’s waterproofing and make it easier for dust to get in. Now a Google Community Specialist has posted on the tech giant’s forum, telling owners that they have nothing to worry about in that regard.
Some gaps are more pronounced than others, though, and at least one Pixel 5 owner is already seeing dust accumulate in it. Unfortunately, the specialist didn’t explain why there’s a “variation in the clearance between the body and the display” and if it’s caused by the assembly process. The good news is that Google seems to be willing to replace affected devices, based on reports by owners who successfully got the company to swap their phones. We’ve reached out to Google for more information on the issue and what customers can do and will update this post when we hear back.
